Talk to us
Before you subscribe, talk to a person: ask what comes out of a data collection, what the report brings to your reading of the case and how that fits into your schedule. Whoever answers knows the product from the inside, and the reply arrives within 2 dias úteis. If you already subscribe, support answers at the address just below. The channels are direct, by email.
Before you subscribe
A sales question, a question about what the report delivers, a question about how to fit the data collection into the appointment — or the one you would keep to yourself in a group. Write to:
Reply within 2 dias úteis. Hours: Segunda a sexta, das 9h às 18h (horário de Brasília).
It is R$ 497.00 a month, in Brazilian reais (BRL), and the material is open before you pay: the sample report is public and complete, with the fourteen sections and the integrative reading. You read the whole document, ask whatever you want about it and decide afterwards.
Already a subscriber
Account access, a question about a specific data collection, billing or cancellation. Write to support:
suporte@biovoxis.com
Reply within 2 dias úteis. Hours: Segunda a sexta, das 9h às 18h (horário de Brasília).
- Lost your access? Access is by email and password, and the reset goes through support: a person hands your way in back to you, at the same address above.
- Billing and cancellation. Billing is the payment processor's; cancellation is in your account dashboard, through the same method you signed up with, with access running to the end of the paid period. If a charge fails there are 7 calendar days of grace — you carry on seeing people while you sort it out.
What to include in your message
Three extra lines here usually settle the case in the first reply, and your day moves on. Write what you know; we will ask about the rest.
If your question is about a data collection
- The data collection identifier. With that code support sees the whole case at once, and the conversation starts right at the point.
- Whether the data collection was done in the practice or through the remote link the person being assessed opens at home. There are two paths, and support looks at the right one first time.
- The exact message that appeared on screen. That is what points straight to the next step.
- The report section you want to talk about — all fourteen are named in the sample report, and the conversation stays on your case.
If your question is about the account
- The account email — the same one you sign in with.
- What you expected to happen and what happened instead.
- The screen where it stalled and the approximate time.
- Whether the account has two-factor authentication (authenticator app) enabled.
For a specific data collection, send just its identifier. With that code support sees everything it needs. The case notes, the name and the history of the person under care stay with you: the one who controls that data is the professional providing the care.
Four pages that already answer
These are the pages that cover most of what reaches us by email. All of them are public and open in one click.
- Frequently asked questions The eighteen questions that come up most: the reach of the functional assessment, professional responsibility, the data of the person under care and billing. Short answers, so you can decide quickly.
- Sample report An entire report, with fictional data, section by section. It is the answer to “what exactly do I get?” — and to “is this any use in my practice?”.
- How it works in the appointment The four steps of the appointment, from the invitation to the data collection through to the report ready to support your reading of the case, with the time each one takes. It is the page to bring when someone asks you to explain the service.
- Plans and pricing The three billing periods in Brazilian reais (BRL) with the math shown, what is included, the payment methods accepted (credit card and Pix) and how to cancel.
How far support goes with you
About the tool, the conversation goes deep: ask as many times as you need, about any section, at any level of detail.
We explain the tool at any depth
What each of the fourteen sections adds to your appointment, what the 1 to 9 scale means with 5 at balance, what the minimum detectable change of that data collection is signalling, how to use the comparison between two data collections in the follow-up appointment. That is about the system, and we know it line by line. Reading the result and the decision about any course of action belong to the professional who applies the system — the case is yours to call.
We support you, the professional
The person under care is a record in your practice, and their bond is with you: you are the one they turn to, including to exercise rights over their own data. That way the relationship stays whole on your side.
Data protection
For requests about personal data — access, correction, deletion, portability, information about sharing — there is a dedicated channel, with its own response time.
Officer for the processing of personal data
- Officer: Biovoxis
- Email: dpo@biovoxis.com
- Response time: 15 dias
Use this address for data protection matters. A sales question, or a question about using the system, comes back faster through the channels at the top of this page.
The person under care talks to whoever saw them
The one who decides about the data of a person under care is the therapist who saw them: the therapist is the controller of that data, and Biovoxis acts as the processor, handling what the therapist records and following the therapist's instructions. So they exercise their rights with the therapist who saw them — that is who has the bond, the context and the decision.
The split between controller and processor, the list of subprocessors and the legal bases are in the Privacy Policy.
What happens to your message. When you write to any address on this page, we handle your name, your email and the content of the message for one purpose only: answering you and, where it applies, following through on the request. That data stays within that purpose — out of any mailing list and out of any transfer to third parties. It is kept for 24 meses and then deleted. The detail — legal bases, subprocessors and the other retention periods — is in the Privacy Policy.
What happens to the recording. The recording is processed and discarded at the end of processing, in the same session: the audio does not go to the AI model provider, and it is not stored here either. What stays on the record of the person under care is the frequency data and the scores — still their data, under the responsibility of the therapist who ran the collection. The retention periods for each record are in the Privacy Policy.
Company identification
Full supplier details, as the CDC, Brazil's Consumer Protection Code, requires: legal name, CNPJ (company tax ID), address and the emails of the people who answer on the other side.
- Legal name: Biovoxis
- Trade name: Biovoxis
- CNPJ: 24.340.303/0001-11
- Address: Rua Maria Antônia dos Santos, 976 · Sala 4B · Centro · Garopaba/SC · CEP 88495-000
- Email: suporte@biovoxis.com
- Support: suporte@biovoxis.com
- Officer (LGPD): dpo@biovoxis.com
The conditions of the service are in the Terms of Use; responsibility for this site and for the content published here is in the Legal Notice.
Start with the sample report
An entire report is published, with the fourteen sections and the integrative reading in eleven parts. Read it at your own pace and, if any question is left, write: the answer comes from someone who knows the product.
See the sample report Write to suporte@biovoxis.com
R$ 497.00 a month in Brazilian reais (BRL) · credit card and Pix · right of withdrawal within 7 days · see plans.